Common Info Messages

Submitted by rajesh.rs on
Dining availability

Dining cannot be reserved at this time. For bookings paid in full, reservations can be made 120 days or less before your voyage date. Please call Reservations at {office_phone_number} if you have questions.

Dining Availability min days

Dining reservations cannot be made or changed online if you are less than 7 days from departure. Please call Reservations at {office_phone_number} to reserve a table or edit your current reservation.

Dining not bookable

Please call Reservations at {office_phone_number} for more information.

Dining Ownr Availability

Dining cannot be reserved at this time. For bookings paid in full, reservations can be made 134 days or less before your voyage date. Please call Reservations at {office_phone_number} if you have questions.

No Dining Time Slot

We're sorry, but reservations are no longer available for the date you requested. Please select a different date or contact Reservations at {office_phone_number}.

Postvoyage Land Text

For more information, please contact our Concierge Ashore team at shore.collection@ritz-carltonyachtcollection.com.

Prevoyage Land Text

For more information, please contact our Concierge Ashore team at shore.collection@ritz-carltonyachtcollection.com.

Required Info

This field is required.

Shore ex availability

The Shore Collection may be reserved 120 days before you embark on your voyage, upon receipt of final payment. Reservations made less than 7 days prior to embarkation must be completed by calling the Reservations team. The excursions listed are subject to change and may not be available on all voyages.

Shoreex owner availability

The Shore Collection may be reserved 134 days before you embark on your voyage, upon receipt of final payment. Reservations made less than 7 days prior to embarkation must be completed by calling the Reservations team. The excursions listed are subject to change and may not be available on all voyages.

Shore ex soldout

For more information, please contact our Concierge Ashore team at shore.collection@ritz-carltonyachtcollection.com.

SPA max days

Spa appointments cannot be reserved at this time. For bookings paid in full, reservations can be made 120 days or less before your voyage date. Please call Reservations at {office_phone_number} if you have questions.

SPA max days owner

Spa appointments cannot be reserved at this time. For bookings paid in full, reservations can be made 134 days or less before your voyage date. Please call Reservations at {office_phone_number} if you have questions.

SPA min days

Spa appointments cannot be made or changed online if you are less than 7 days from departure. Please call Reservations at {office_phone_number} if you have questions.

Transfer Call formore info

Please call Reservations at {office_phone_number} for more information.

No Restaurant available

Only one dining reservation may be made per night. Please select a different date or contact Reservations at {office_phone_number}.

Multiple Passport Alert

More than one passport document has been found for your reservation. Please call Reservations at {office_phone_number} to update.

Less than 7 days

Updates to My Yacht Account cannot be made or changed online if you are less than 7 days from departure. Please call Reservations at {office_phone_number} if you have questions.

Spa not available

Spa appointments cannot be reserved for this day. Please call Reservations at {office_phone_number} if you have questions.

SPA Portal

Spa appointments cannot be reserved at this time.  Please call Reservations at {office_phone_number} for more information.

Common Booking

Customize your yachting experience in advance of your travel. Click on the tabs above to book shore excursions, spa treatments and reservations at our specialty dining experience, S.E.A., designed by renowned 3-star Michelin chef, Sven Elverfeld.

Dining more than X

Making a reservation for more than six guests?

Please call Reservations at {office_phone_number} for more information about group dining.

Shorex Availability min days

Shore excursion reservations cannot be made or changed online if you are less than 7 days from departure. Please call Reservations at {office_phone_number} to reserve an excursion or edit your current reservation.

No Delay Found

We have located your reservation, however your voyage is not impacted by the delay. Please contact {office_phone_number} for more information.

Required Fields Alert

Fields marked with * are required.

Wire no note

Sorry, no wire transfer record is found for the current user. Please contact {office_phone_number} for more information.

Wire Not Effected

This reservation is not impacted by the construction delay. Please contact {office_phone_number} for more information.

Wire Note Insufficient Data

Sorry, the note associated with your voyage does not have sufficient data. Please contact {office_phone_number} for more information.

Delay Air Refund

Refunds cannot be processed until airfare changes or cancellations have been completed and a receipt showing the final amount of change or cancellation fees provided. Please change or cancel the ticket, then return to this page to update. More information is available here.

Delay Hotel Refund

Refunds cannot be processed until hotel cancellations have been completed and a receipt showing the final amount of cancellation fees provided. Please cancel the reservation, then return to this page to update. More information is available here.

Removed Voyage

The voyage does not exist. Please contact {office_phone_number} for more information.

Selfie Feature Min Days

Guest ID images cannot be uploaded at this time. For bookings paid in full, changes can be made up to 7 days or more from your voyage date. Please call Reservations at {office_phone_number} if you have questions.

Selfie Feature Max Days

Guest ID images cannot be uploaded at this time. For bookings paid in full, changes can be made 120 days or less before your voyage date. Please call Reservations at {office_phone_number} if you have questions.

Bonvoy Number Enabled
Amenities Section Enabled
Edoc Important Contact

FOR GUESTS WHO EXPERIENCE AIR DELAYS
If you experience flight delays and have booked through our Air Concierge, please contact us at the following:

For Guests who booked within the Americas, call +1 954-446-2368 or
+1 866-435 9446. For Guests who booked from outside of the Americas, call +356 7934 2209. If necessary, your new flight information will be forwarded to appropriate ground handlers, hotels or to the yacht to
ensure a smooth arrival.

Guests who booked air independently, please contact your air travel provider.

FOR GUESTS WHO WILL EXPERIENCE ARRIVAL DELAYS TO THE YACHT
In the event you will be delayed arriving to the yacht for departure, contact us immediately by calling +1 305-907-7099 or +356 2778 0076 or email Evrima_GuestSupport@ritz-carltonyachtcollection.com.

No Dining Reservation

You currently do not hold any reservations for our specialty dining experience. S.E.A. offers an inspired five course culinary journey in a sophisticated, intimate setting. Visit My Yacht Account to reserve your dining experience.

No Spa Reservation

You currently do not hold any reservations for The Ritz-Carlton Spa®. Enhance your yacht experience with exceptional massages, facials and a variety of locally inspired treatments within our serene onboard oasis. Visit My Yacht Account to browse and reserve available spa treatments.

No Excursion Reservation

You currently do not hold any reservations for shore excursions. Enhance your yacht experience with curated tours designed to ensure each moment ashore is uniquely rewarding. Visit My Yacht Account to browse and reserve available excursions in each port.

 

For the most personalized way to explore a destination, choose from one of our predesigned private excursions or allow our Concierge Ashore to customize your own experience tailor-made to your travel style. Email shore.collection@ritz-carltonyachtcollection.com for more information.

No Air Reservation
Our records do not show any flight arrangements on your reservation. Our Air & Hotel Concierge is able to assist you in making your air arrangements to and from the yacht. Contact your Yacht Vacation Consultant or Travel Professional for more information.
No Transfer Reservation
Our records do not show any transfer arrangements on your reservation. Our Air & Hotel Concierge is able to assist you in making your transfer arrangements to and from the yacht. Contact your Yacht Vacation Consultant or Travel Professional for more information.
No Hotel Reservation
Our records do not show any hotel accommodations on your reservation. Our Air & Hotel Concierge is able to assist you in making your pre- and post-voyage hotel arrangements. Contact your Yacht Vacation Consultant or Travel Professional for more information.
Edoc Spa Message
PLEASE NOTE: Kindly arrive at
least 30 minutes prior to your
scheduled treatment time.
Download Excursions PDF
Download Excursions
Download SPA Menu PDF
Download Spa Menu
Mobile App Page Text

Once My Yacht Account closes, you can download our mobile app. Once onboard, you can use the mobile app to navigate your way around the yacht, find your suite, view, modify and reserve shore excursions, spa treatments, dining and more.

In addition, your Personal Concierge can help make, change or cancel your reservations onboard.

Look for this icon from Google Play or the App Store and download.

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