Below you’ll find helpful information about various travel policies and services as you prepare for your voyage with The Ritz-Carlton Yacht Collection. For additional information, please refer to the Booking Terms & Conditions and Ticket Contract found in the footer of our website. If you have additional questions, please contact your travel professional or our Reservation Services team and they will be happy to assist you.
ARRIVAL AND DEPARTURE
Can I book my travel through The Ritz-Carlton Yacht Collection?
In order to provide a seamless travel experience, our Air & Hotel Concierge is standing by to assist you in making your air, hotel, and transfer arrangements to and from the yacht. Select your preferred flights, airlines, and even stopovers with our fully flexible air program as early as 300 days prior to sailing. Private jet service can also be arranged.
Flight arrangements made through The Ritz-Carlton Yacht Collection include an array of benefits. Should the yacht’s schedule change, your flights will be changed, and any necessary hotel overnights arranged. Additional benefits assist you in reaching the yacht in the event of a flight delay. Guests who arrange their air travel through The Ritz-Carlton Yacht Collection will have the yacht’s arrival and departure schedule taken into consideration, however, it is recommended that guests arrive at least one day prior to the sailing date. Contact your Reservations Services Agent or Travel Professional for more information.
Click here to learn more about our air and hotel program.
When is Embarkation and Disembarkation?
Arrival times will vary by voyage and the port of departure. Generally, arrival day check-in will open for guests at 12:30 PM. Guests must be on board two hours prior to departure time.
If air is booked independently, guests should be mindful of the arrival and departure times for their voyage. As a general rule, arrival day flights should arrive at least four hours prior to the yacht’s scheduled departure time. Departure day flights should not be scheduled to arrive less than four hours from the scheduled arrival time of the yacht. Guests who arrange their air travel through The Ritz-Carlton Yacht Collection will have the yacht’s schedule taken into consideration.
On departure day, guests will normally be asked to depart their suites by 8:00 AM, which allows the yacht’s Ladies and Gentlemen to prepare for incoming guests. Departing guests are welcome to enjoy the public areas of the yacht while waiting to depart, with most services open for their comfort. Depending on the clearance from local authorities, guests can begin to depart the yacht between 8:00 AM and 9:30 AM and must complete immigration by 9:00 AM in ports where this is a requirement.
From the yacht’s gangway, guests are guided to the terminal to identify their luggage before meeting their ground transportation.
What documentation is required for embarkation?
Passports are required for all guests boarding the yacht and must be valid for six months after the voyage’s completion date. In addition, guests should have in their possession visas and any other documents necessary for the scheduled ports of call and departure. Due to airline security measures, the guest’s passport name must match the name on their booking or they may be denied boarding. Passports will be collected at check-in and securely stored for the duration of the voyage.
Visa requirements and passport regulations vary by destination. We ask that guests obtain the appropriate and valid travel and health documents prior to sailing. Without such proper documentation, guests will not be allowed to board the yacht.
We encourage you to visit Pinnacle Travel Document Systems for assistance with visa and U.S. passport processing at www.PinnacleTDS.com, or by calling 1-888-838-4867.
Is there a limit to the amount of luggage I can bring aboard?
You may bring a reasonable amount of luggage on the yacht without charge. All luggage must be securely packed and clearly labeled with your full name, the name of the yacht, and your suite number, which will be written on luggage labels that will be provided upon arrival at the port.
As luggage restrictions and fees may vary by airline, class of service and destination or departure airport, you may be charged additional fees at check-in if the weight and size of your luggage and/or the number of pieces exceed the airline’s luggage allowance.
For the most up-to-date luggage allowance policies and weight/size restrictions, we suggest you or your travel professional consult directly with the airlines or visit their websites, most of which are updated regularly with latest policies.
Can I send my luggage ahead of my voyage to the yacht?
Guests may choose to have their luggage transported directly from their home to the yacht and back again utilizing the services of Luggage Forward. This allows guests to travel to and from the yacht without the burden of transporting luggage. For more information on this service, visit: app.luggageforward.com.
Will I receive luggage tags ahead of my voyage?
Luggage tags will not be sent to your home before your voyage. Upon arrival to the port terminal, your luggage will be checked in, collected and delivered directly to your suite. In order to identify your luggage, labels will be affixed to each piece at the pier with your name and suite number, including carry-on and checked bags.
Will The Ritz-Carlton Yacht Collection accommodate my dietary restrictions?
Most dietary requests can be accommodated on board. Dietary preferences such as gluten free, low sodium, peanut allergies and more should be noted in My Yacht Account prior to sailing.
A wide variety of pre-cooked frozen kosher meals are available to order at an additional cost with a 120-day advance notice prior to sailing. These kosher certified meals are sealed and wrapped in foil and will be heated on board in a non-exclusive environment. At the time of filling out dietary preferences in My Yacht Account, we ask our guests to please indicate their preference for kosher meals.
Can I invite a visitor aboard in a port of call?
Guests wishing to invite visitors on board while in port should contact The Ritz-Carlton Yacht Collection Special Services team who will be happy to assist. Email special.services@ritz-carltonyachtcollection.com for the latest information.
Can I manage my reservation online?
Our online guest portal, My Yacht Account, allows guests to manage their reservation, update account information and preferences, book shore excursions, spa treatments and specialty dining reservations. My Yacht Account is accessible for viewing 180 days prior to sailing, at which time you’ll be notified by email on how to access. Reservations can be made 120 days prior to your voyage once we are in receipt of final payment.
Reservations can be made up to seven days prior to arrival in My Yacht Account. Once on board, we encourage you to use the mobile app to navigate your way around the yacht, find your suite, and view, modify and reserve shore excursions, spa treatments, dining and more.
Do I have to make my reservations before my voyage or can I make them once on board?
Reservations can be made once on board for dining, shore excursions and the spa, either on the mobile app or through the onboard Concierge. However, in order to ensure that your preferred time is available, we strongly recommend that reservations are made in advance.
What dining options are available on board?
We invite you to learn more about the dining experience aboard our yachts.
Is there a beauty salon on board?
The Salon and The Barber aboard our yachts offer a wide array of services, including haircuts, manicures and pedicures. Reservations are encouraged prior to sailing via My Yacht Account, and can be made once on board through the Concierge Desk or via the mobile app.
Learn more about the spa experience aboard our yachts.
Are business services available?
Email and printing services are available from the Guest Services team 24 hours a day. Complimentary Premium Wi-Fi is provided for all guests wishing to send and receive emails, browse online, post to social media, make video calls, utilize streaming services or connect to VPN services. Analog cellular and data services are also available for you to make and receive calls on your personal device for an additional charge. Step-by-step connection instructions are provided in your suite and when you download the official digital mobile app.
Can I use or exchange cash while on board?
Cash is not accepted for purchases on board the yacht. Most major credit cards are accepted and will be authorized upon check-in. Any onboard purchases will be charged in U.S. dollars to your onboard account and settled before final departure from the yacht.
Upon arrival, you will be asked to register your credit card, which must be valid through the final day of your voyage. Most major credit cards are accepted. All charges for services provided and products purchased on board must be settled by the end of each voyage segment and before final departure from the yacht. Some credit card companies charge a foreign transaction fee. We encourage you to contact your credit card issuer in advance of your cruise to inquire about possible foreign transaction fees. If you are traveling with a debit card, we recommend you understand fees and conditions prior to traveling.
Will I be required to declare items with customs?
We suggest you consider registering any foreign-manufactured items, such as cameras, watches, binoculars, and electronic equipment, with U.S. Customs prior to leaving home. Although not required, this may prevent the need to provide proof of purchase or pay duty on these items upon your return. Each traveler returning to the U.S. is usually allowed a duty-free exemption of $800 USD, which may vary depending on the countries you have visited. An additional $1,000 USD worth of purchases may be brought in and taxed at a reduced flat duty rate. There are limits on the amount of alcoholic beverages, cigarettes, cigars, and other tobacco products you may include in your duty-free personal exemption. For complete information, visit the travel section of www.cbp.gov or contact the U.S. Customs office in your area. If you are not a U.S. resident, contact the customs agency in your country.
What activities or entertainment will be available on board?
To help you make the most of each day, a daily activities schedule will provide a summary of the day’s events and the operating hours for the yacht’s many venues and services. From live music to informative lectures, cocktail receptions and cooking lessons, our onboard programming will be available throughout the day and has been designed to enhance your experience while at sea, in port, or at anchor.
Like the yacht itself, entertainment and enrichment on board are an intimate affair. Our resident musicians will provide live musical performances throughout the voyage ranging from modern and contemporary to elegant classical and jazz. The yacht’s leisurely pace offers the freedom and flexibility for our team to arrange fully immersive cultural experiences both on board and ashore. From partnerships with the local arts and music communities, to discussions led by renowned experts and lecturers, each experience is designed to stir the senses in a profound way.
How can I view and reserve shore excursions?
Guests with a booking number can reserve Pre-Designed and Custom Private Excursions at any time prior to sailing. Select Group Excursions will be available to reserve in My Yacht Account 120 days prior to sailing. As inventory is limited, making reservations in advance is highly recommended to ensure your preferred excursion is available.
Learn more about shore excursions.
Are shuttle services available at the ports of call?
In select ports of call, The Ritz-Carlton Yacht Collection will provide complimentary group shuttle transportation from the pier to the heart of the destination.
What is the dress code on board?
The dress code on board the yacht reflects the luxury lifestyle of The Ritz-Carlton and casual freedom of a yachting vacation. During the day for breakfast and lunch, the dress code is yacht casual, wherein shirts, shoes, and bathing suit cover-ups are required when not at the pool. During the evening, bathing suits and sleeveless t-shirts are not permitted, and shirts and shoes are required throughout the yacht. When dining in our indoor venues (including the specialty experiences) the dress code is yacht sophisticated — meaning collared shirts are not required, but highly recommended. Ball caps, hats, shorts, and flip-flops are not permitted during dinner service. There are no formal nights on board.
Is there an opportunity for shopping on board?
From exclusive sportswear and branded apparel to jewelry and leather goods, unique leading labels offer enticing options in our onboard Boutiques. In select ports, your shopping experience is further enhanced by bespoke collaborations with local artisans who come on board to showcase their offerings.
Are gratuities included in the cruise fare?
Gratuities for the Ladies and Gentlemen on board the yacht are included in your cruise fare. While customary, gratuities for salon services, spa treatments and shore excursions can be extended on a voluntary, individual basis.
Are laundry services available on board?
A Guest Launderette is available for use at no additional cost. Due to safety reasons, irons are not allowed in guest suites; however, the Guest Launderette features irons and steamers for guest use. A range of dry cleaning and laundry services are available upon request at an additional cost.
Is there a lost and found in case I misplace any of my belongings?
While on board the yacht, guests who have misplaced items can contact the Guest Services Desk or their Suite Ambassador. After the voyage, guests may email our Special Services team for assistance at special.services@ritz-carltonyachtcollection.com.
Can I bring my service animal with me on my voyage?
All service animal inquiries should be discussed with your Reservation Services Agent or Travel Professional at the time of booking. Guests traveling with an approved service animal should independently consult local authorities at each port of call to determine permission to travel. Service animals do not include pets, service dogs in training, or emotional support dogs and as such, these animals will not be permitted on board the yacht.
Do you offer news services?
Stay up to date with your world at home while enjoying your time on board. Our partnership with PressReader gives you complimentary access to digital newspapers and magazines wherever you are sailing. Enjoy premium publications or familiarize yourself with the upcoming destinations by reading something local to the itinerary. Download the PressReader App on your personal device and connect to the Guest WiFi once we are sailing. PressReader is also available on the in-suite tablet.
Is smoking permitted on board?
Smoking, including use of cigarettes, e-cigarettes and cigars on board is only permitted in The Humidor.
What if I am celebrating a special occasion during my voyage?
BIRTHDAYS
Prior to your voyage, one of our Reservation Services Agents will be happy to assist you in arranging a special birthday celebration, whether on board in one of our restaurants, in the privacy of your own suite or ashore.
WEDDINGS AND VOW RENEWAL
For those guests who wish to celebrate their wedding or vow renewal at sea, The Ritz-Carlton Yacht Collection offers a package that features a ceremony officiated by the yacht’s captain. This package includes a pre-ceremony reception, lunch at our onboard specialty restaurant or dinner at Dining Privée, bouquets and boutonnieres for the bridal party, live music and a personalized cake. Please note, legally binding ceremonies are not performed on board. It is recommended for couples to first hold a civil ceremony on land to ensure they meet local marriage law requirements. For more information, contact our Special Services team at special.services@ritz-carltonyachtcollection.com.
View our Weddings Brochure >>>
CELEBRATIONS
Couples who are celebrating a special occasion such as an anniversary or honeymoon may purchase our Celebrations package which includes a bottle of champagne, special turndown amenities, a couple’s massage at The Ritz-Carlton Spa, and their choice of shore experience. For more information, contact our Special Services team at special.services@ritz-carltonyachtcollection.com.
Are religious services available on board?
Religious services are not offered on board, however our Concierge Desk will be delighted to provide recommendations on local places of worship in ports of call.
Are children permitted to sail with The Ritz-Carlton Yacht Collection?
Families exploring the world together are welcome aboard The Ritz-Carlton Yacht Collection. The Ritz-Carlton Yacht Collection welcomes children at least six months of age at the time of sailing. Minors must be accompanied by a parent or guardian over the age of 21 years old. On voyages with three or more consecutive days at sea, the minimum age for children is one year of age. There is no age limit for the tender service taking our guests ashore.
Are there babysitting services or activities for children?
Babysitting services are not available on board. However, Ritz Kids is an educational and fun-filled program that encourages children to explore the world around them. Various sessions will be available throughout the voyage for an additional cost. Enhanced programming is available during holidays and summer months.
SUITES
Can the king beds be split?
Upon request, the king bed can be split into two beds in all suite categories except for the Convertible Terrace Suite. When split, the beds are comparable in size to a European twin and will each have their own linens. Because the king beds sit on one custom platform, the separation between the beds when split is very slight (approximately 8 cm). There is no walking space or table in between the mattresses. Guests wishing to split the beds in their suite should notify their Reservation Services Agent or Travel Professional at time of booking.
Are sleeper sofas, cribs or roll-away beds available?For third and fourth guest accommodations, convertible sleep sofas are available in all suite categories except for The Terrace Suite aboard Evrima and in select suites aboard Ilma and Luminara. Roll-away beds are not available on board; however, a limited number of cribs and air mattresses are available by request. Guests wishing to reserve a crib or air mattress in their suite should notify their Reservation Services Agent or Travel Professional at time of booking.
What voltage is available for my electronic appliances?
120-volt (U.S. voltage) and 230-volt (European voltage) outlets are provided in your suite and in public areas, accommodating small appliances without the use of adapters or electric converters. A hair dryer is provided in each suite. Your suite is also equipped with USB ports for charging purposes.
HEALTH AND SAFETY
We invite you to familiarize yourself with our health and safety protocols and requirements, which have been designed to create a safe environment that protects the wellbeing of our guests, Ladies and Gentlemen and the communities to which we sail.
Health and Safety >
Are medical services available on board?
A trained physician is on call 24 hours a day. The professional services of this physician, as well as certain medications, are available on board at reasonable costs. If you require ongoing medication or have specific dietary needs, you should bring an ample supply of medications or dietary supplements with you in your hand-carried luggage.
Are wheelchairs, mobility devices, or other special needs accommodated?
Guests requiring special assistance while on board, including those who are medically oxygen dependent or hearing impaired, are asked to notify our Special Services team at special.services@ritzcarltonyachtcollection.com.
Can I sail if I am pregnant?
Expectant mothers are required to supply a medical certificate to validate that it is safe for them to travel. The Ritz-Carlton Yacht Collection cannot accommodate women who have entered their 24th week of pregnancy at the time of sailing.
Is proof of vaccination required to sail?
The Ritz-Carlton Yacht Collection welcomes all guests regardless of vaccination status. Health and safety protocols, including but not limited to, inoculation requirements, and regional travel restrictions vary by travel destination and are subject to change without notice. Entry requirements into the embarkation port and other ports in the cruise itinerary may include, but are not limited to, evidence of required inoculations and personal health declarations. The guest is solely responsible for obtaining such documentation and The Ritz-Carlton Yacht Collection shall not hold any liability for denied entry due to failure to produce the required documentation.
SAFETY AND SECURITY
The safety and security of our guests and employees is our highest priority. The Ritz-Carlton Yacht Collection has a dedicated team of highly skilled safety and security professionals and conducts extensive drills and training for our Ladies and Gentlemen on board. The yacht is equipped with the latest detection and surveillance systems to assist our officers in around-the-clock monitoring and responding to incidents on board and in the immediate vicinity of the yacht.
Is there a security guide available for guests?
The Cruise Vessel Security and Safety Act (CVSSA) requires cruise lines which operate in United States waters to make a Security Guide available to all guests. This Security Guide contains law enforcement points of contact in each port of call and can be found here.
Statistics on Cruise Line Incidents
The Ritz-Carlton Yacht Collection has zero tolerance for crime on board the yacht. On voyages that embark or disembark in the United States, The Ritz-Carlton Yacht Collection is required by federal law to report onboard felonies and missing U.S. nationals to federal agencies. The Cruise Vessel Security and Safety Act (CVSSA) requires each cruise line embarking or disembarking passengers in the U.S. to include a link to the statistics for cruise line incidents website maintained by the U.S. Department of Transportation.
RESERVATIONS
What is the cancellation policy?
Cruise cancellation requests received within 150 days of the Sailing Date will be subject to the following cancellation fees:
150 to 121 days prior to Sailing Date: a cancellation fee equal to 25% of the Cruise Fare
120 to 91 days prior to Sailing Date: a cancellation fee equal to 50% of the Cruise Fare
90 to 61 days prior to Sailing Date: a cancellation fee equal to 75% of the Cruise Fare
60 or less prior to Sailing Date: a cancellation fee equal to 100% of the Cruise Fare
Guests who request to cancel more than 150 days prior to sailing will receive a full refund of already made deposits, minus an administrative fee of $250USD. This fee is non-refundable but may be applied towards a new booking made within 12 months of cancellation.