NOTICE
All information contained herein is in effect at this time and is subject to change at any time without notice. Information contained herein does not form part of any offer or contract.
YOUR TICKET IS THE CRUISE TICKET CONTRACT AVAILABLE AT:
HTTPS://WWW.RITZCARLTONYACHTCOLLECTION.COM/LEGAL/TICKET-CONTRACT (THE “TICKET”).
In order to proceed with a booking, the person making the booking confirms, agrees and accepts that all persons named in the Booking request and on the invoice have agreed to be bound by these Booking Terms and Conditions (the “Booking Terms and Conditions”) and the Ticket, and that he/she has authority to accept these Booking Terms and Conditions and the Ticket on behalf of all the persons named on the booking request and invoice.
In the event of conflict between the terms and conditions contained in the Ticket, the Booking Terms and Conditions, the terms of any Carrier advertisement or offer, and the oral or written representations of any CARRIER representative or Carrier Entity, the terms and conditions contained in the Ticket shall control.
DEFINITIONS
The term “Booking” is a deposited or fully paid cruise reservation. This includes the reservation details, time in which the deposit/payment was transacted, chosen itinerary, fares associated, guests’ details and a unique booking number and any other details relating to the reservation made.
The term “Vessel” includes the vessel named in the Ticket or any vessel substituted for the one named in the Ticket, and its tenders, rigid inflatable boats, marina equipment or any other means of conveyance owned, operated, or managed by Carrier in whole or in part.
The term “Carrier” includes the Vessel, Cruise Yacht OpCo Ltd or Next-Gen Cruises Ltd, both doing business as The Ritz-Carlton Yacht Collection, and its or their owners, charterer(s), parents, subsidiaries, affiliates, principals, agents, licensors, joint venturers and all employees, officers, crew members, pilots, and agents of such individuals, companies, and entities. Cruise Yacht OpCo Ltd and Next-Gen Cruises Ltd, both doing business as The Ritz-Carlton Yacht Collection operate under a license from The Ritz-Carlton Hotel Company, L.L.C. (“The Ritz-Carlton”) and are not an affiliate of or related to The Ritz-Carlton or its affiliates.
The term “Carrier Entities” means Carrier and Luxury Hotels Limited and Carrier Entities’ Affiliates and their respective employees and agents.
The term “Guest” or “Guests” refers to a passenger on the Vessel and includes every person named on the face of the Ticket.
The term “Cruise” means the specific cruise covered by the Ticket, as the same may be modified and shall include those periods during which the Guest is embarking or disembarking the Vessel and those periods when the Guest is on land while the Vessel is in port.
The term “Cruise Fare” means the amount paid for the Ticket as further described below.
The “Travel Protection Program” is an optional travel insurance plan offered by Carrier to US residents, which is available for purchase from the time of booking up and until final payment. The Travel Protection Program becomes effective when Carrier receives full payment of the cost of the plan, in addition to any required Cruise Fare deposits or payments due, depending on when the Travel Protection Program is purchased by Guest.
The term “Travel Documents” means a valid passport, all visas and other travel documents required for embarkation and disembarkation and for all ports of call and are the sole responsibility of Guest to obtain and produce.
The term “Spa” means the area designated as the Ritz Carlton Spa within the Vessel.
The Term (s) “Shore Excursions” and “Shore Experiences” may include purchased shore tours and activities that take place while in port. These terms are used interchangeably and are subject to change or cancellation without prior notice.
Any and all terms not further defined herein are controlled by the Ticket CONTRACT available at:
https://www.ritzcarltonyachtcollection.com/legal/ticket-contract.
DEPOSIT/PAYMENT INFORMATION
If the voyage of your choice is unavailable, you may request to be placed on the waitlist by making a $1,000USD per person deposit. If the waitlist clears, the deposit will be applied toward your scheduled payment requirements. If the waitlist does not clear, your deposit will be refunded to you within fourteen (14) days.
In the event that you need to cancel your booking, you or your Travel Professional are required to contact our Reservations Department. If a cancellation request is received more than 150 days prior to the voyage departure date, and a deposit has already been paid on the booking, you will receive a full refund less an administrative fee of $250USD per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied to a new booking made within twelve (12) months of the cancellation date (the “Rebooking Date”). The Administrative Fee may only be applied to one (1) new booking. The Administrative Fee will be forfeited if not applied to a new booking on or before the Rebooking Date or if the new booking is subsequently cancelled. Additional cancellation information is provided below.
Payments may be made directly by guests using their American Express, Visa, MasterCard credit card or by wire transfer; travel agency checks are also permitted. Once payment has been applied to the booking, the currency cannot be changed. Third party credit card charges can only be accepted when accompanied by a third-party credit card authorization form. Refunds will be provided in the original currency and method of payment.
Reservations may be transferred to the professional of your choice within thirty (30) days of your original deposit. We highly recommend speaking to your Travel Professional before requesting a reservations transfer. To fulfill the transfer request, please contact our Reservations department with the contact information of the Travel Professional you wish to transfer your reservation to. Please note, this service is offered on a one-time basis, and reservations that are made within final payment or paid in full cannot be transferred.
Reservations may be transferred to the professional of your choice within thirty (30) days of your original deposit. We highly recommend speaking to your Travel Professional before requesting a reservations transfer. To fulfill the transfer request, please contact our Reservations department with the contact information of the Travel Professional you wish to transfer your reservation to. Please note, this service is offered on a one-time basis, and reservations that are made within final payment or paid in full cannot be transferred.
Onboard shipboard credits are non-refundable and non-transferable.
NAME CHANGES
Any substitution of booked guests requires Carrier’s prior written approval and may not always be possible. A substitution of a booked guest is the cancellation of one guest and the addition of a new guest on a booking. If permitted, guests shall be permitted to change the name of one (1) guest only between 150 and 45 of the Sailing Date with only an administrative fee of $250USD applied. Inside of 45 days of the Sailing Date any substitution of a guest on the booking will be considered a full suite cancellation and applicable cancellation fees will be assessed to the original guests and the new guests will be subject to prevailing Cruise Fare.
REQUIRED GUEST INFORMATION
Guests will be required to provide additional mandatory information in My Yacht Account after final payment is made. This information is required for all Guests prior to issuance of final documents. It is the responsibility of Guest to ensure the names listed match the names printed in their passports. More information will be provided in subsequent documentation provided by Carrier for accessing My Yacht Account and entering any required pre-embarkation documentation online or via alternate method.
TRAVEL DOCUMENTATION
A valid passport is required for every sailing regardless of itinerary. Guests will not be permitted to board the Vessel without a valid passport. Guest is responsible for having received all medical inoculations necessary for the cruise and having in their possession the Ticket and Travel Documents. Guest must take all steps (including provision of all necessary Travel Documents) required to enable Guests to embark the Vessel, disembark the Vessel at any port of call and to comply with the laws of the country in which each such port is situated. All Guests, regardless of the itinerary, are required to: (1) provide their passport information at the time of final payment and (2) present a physical copy of their fully valid undamaged passport at embarkation aboard Carrier’s Vessel. Passports must be valid six (6) months from the date of trip completion. The first and last names on Guest’s booking reservation must match Guest’s passport. Guests lacking the required physical copy of their passport at embarkation aboard Carrier’s Vessel, will be denied boarding, and shall be entitled to no refund or compensation of any kind as a result of such denied boarding. It is the sole responsibility of the Guest to determine what visas, health certificates or other travel documents may be required for their specific itinerary, to obtain such required travel documents prior to commencing travel, and to present them upon embarkation onboard Carrier’s Vessel. Guests lacking the required travel documents will be denied boarding and shall be entitled to no refund or compensation of any kind as a result of such denied boarding. Carrier Entities shall not in any circumstances whatsoever be liable for the consequence of any insufficiency or irregularity in such documents, the failure of Guest to have the appropriate Travel Documents or the non-compliance by Guest with any such laws, regardless of whether any such documents are produced to Carrier by Guest or that information or advice regarding laws is given by Carrier or Carrier Entities to Guest. If Guest does not have the proper documentation required for the countries to be visited during the cruise, then Guest will be denied boarding. Should Guest be denied boarding for not having proper Travel Documents, Carrier shall have no liability to Guest and no refund of the Cruise Fare will be made by Carrier to Guest.
Proper travel documentation and eligibility to travel is required at the embarkation and throughout the cruise. In addition to immigration and customs requirements, the U.S. government and others place restrictions on the carriage of Guests whose names appear on government watch lists or who are deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal eligibility to travel and to bring and have available at all times all required travel documents. Guests are advised to check with their travel agent and with the appropriate government authority to determine the necessary documents and travel eligibility requirements for their Cruise. Carrier may cancel the booking of any Guest who is or becomes ineligible to travel for any reason or who is traveling without proper documentation. Under these circumstances the Guest shall not be entitled to a refund or compensation of any kind.
Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine-readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA). Electronic System for Travel Authorization is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program. ESTA applications may be submitted any time prior to travel. However, it is recommended that guests apply when they begin preparing their travel plans. We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding ESTA. Guests will need to print and carry their Electronic System for Travel Authorization as it will need to be presented at cruise check-in along with their passport. An ESTA needs to be completed for each family member traveling on the cruise.
NON-TRANSFERABILITY EFFECT/GUEST OBLIGATIONS
The Ticket is valid only for Guest or Guests named on the Ticket for the cruise embarking on the date specified (the “Sailing Date”) and only Guest or Guests named on the Ticket will be allowed to embark on the cruise. The Ticket may not be sold, assigned, or transferred. The Terms and Conditions of this Ticket are binding on, and confer benefits to, Guest, Guest’s spouse, heirs, executors, administrators, personal representatives, dependents and next of kin. Guest represents and warrants that they are duly authorized by, and on behalf of, all Guests (including accompanying minors) named on the Ticket to agree to all of the terms and conditions of the Contract and to bind all such Guests to such terms and conditions.
Guests must comply with all pre-embarkation, on board and shore excursion rules and policies including, but not limited to, all environmental and public health policies and procedures, and as well as Carrier’s COVID-19 protocols.
In addition to any Guest obligations set forth in this Ticket, Guests are required to complete a “Guest Information Form” prior to the Sailing Date. Guests may not be permitted to board the Vessel or embark on the cruise or may be asked to disembark after boarding if complete information has not been provided. Carrier shall have no liability for any refund, payment, compensation, or credit of any kind if a Guest is disembarked or denied boarding due to an incomplete Guest Information Form. Included in the Guest Information Form is a request for contact information of family members or others in the event of an emergency as Carrier must be able to reach each passenger’s emergency contact at any time of day. Neither Carrier Entities nor the Carrier Entities’ Affiliates, shall be liable for any damages, losses, costs, expenses, or other claims, including without limitation claims for emotional distress, in the event Carrier is unable to reach an emergency contact for any reason, including the Passenger’s failure to provide accurate contact information throughout the cruise.
CRUISE FARE
Cruise fare is per person, cruise only and based on double occupancy.
Cruise Fare includes suite accommodations, onboard meals and entertainment, non-alcoholic beverages, wines, and liquors selected by Carrier, standard Wi-Fi, and onboard gratuities. Cruise Fare does not include air fare, transfers, hotel accommodations, enhanced Wi-Fi, meals in specialty restaurants, baggage handling and storage charges, credit card fees, surcharges*, fees or charges imposed by governmental or quasi-governmental authorities, shore excursions, sightseeing or meals ashore, private reserve list purchases, caviar visa fees, laundry or dry cleaning, or any item or service whatsoever of a personal nature, such as boutique purchases, medical charges incurred on board or ashore in connection with medical treatment, medical conditions, or medical disembarkation, spa services, salon services, for all of which separate charges may be imposed.
*Under normal conditions the cruise fare is guaranteed at the time of booking. However, the fare paid is determined far in advance of initial departure based on then-existing projections of fuel and other costs. Surcharges may be imposed in the event of any significant change in costs beyond Carrier’s control, including but not limited, increases in the price of fuel, currency fluctuations, increases in government taxes or levies or increased security costs. Carrier has the right to refuse to transport Guests unless the additional surcharge is paid in advance of initial departure.
**Except for Wine and Champagne, Guests are prohibited from bringing alcohol on board our Vessels. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the voyage or the morning of debarkation it will be available for pick up in a designated area. Guests may bring bottles of wine and champagne on board.
SINGLE AND THIRD GUESTS
The supplement for single occupancy in all suite categories is 200% unless otherwise specified.
Third guest occupancy is available on a limited basis in all suite categories. Third guests in Terrace suites must be under 15 years of age and will be provided with a roll-a-way bed upon request; subject to availability.
Fourth guest occupancy is available on a limited basis in Owner, View, Loft, Grand and Signature suites. Fourth guests must be under 15 years of age and will be provided with a roll-a-way bed upon request; subject to availability.
For third or fourth berths in a suite, the fare will be determined based on the age at time of sailing as follows: six (6) months to three (3) years of age is 50% of the first and second berth.
CHANGES BY GUEST
Changes to a booking after the deposit and/or full payment has been received, and prior to the issuance of travel documents, may also result in an assessment of administrative fees and service charges which are beyond the control of Carrier. Administrative fees and service charges may vary based on the type of change made to Guest’s cruise and/or tour package, itinerary, hotel, land, or air arrangements. Guest will be responsible for any additional costs which are incurred as a result of requested changes. Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of Guest. No refund, payment, compensation, or credit of any kind will be made for lost tickets, unused or partially used portions of the cruise, air, or land programs, including Shore Experiences, except as specifically outlined in this Contract or other applicable terms and conditions. Any requests to add additional guest(s) to a reservation must be made no less than thirty (30) days prior to final payment and is subject to the new cruise fare and will result in an Administrative Fee of $250USD per person.
CANCELLATIONS BY GUESTS
WE HIGHLY RECOMMEND THAT GUESTS PURCHASE TRAVEL PROTECTION INSURANCE. Learn more at https://www.ritzcarltonyachtcollection.com/insurance.
Guest is not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided in this section or as otherwise provided by law. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel products and /or services purchased, including Cruise, airfare, and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel, or air components.
Guest hereby agrees that losses sustained by Carrier in the event of a cancellation would be very difficult or impossible to quantify, and that the fees set forth below represent a fair and reasonable assessment as liquidated damages. Cancellations may be made by telephone or in writing. Requests by Guest to change to their Sailing Date will be treated as a cancellation. For cancellations, any amounts paid by Guest less applicable cancellation fees will be refunded as set forth herein. No refunds will be made in the event of cancellation or curtailment by Guest after the Sailing Date. All refunds will be made to the individual or entity who made the payments being refunded. Refunds will be made in the same form of payment in which payment was originally received. Carrier Entities are not responsible to Guest for the receipt of monies refunded by Carrier directly to travel professionals. All Tickets and any airline tickets issued by Carrier must be returned by Guest before refunds will be processed. Carrier Entities will not be responsible in the event that travel professionals charge an agency cancellation fee. Carrier reserves the right to restrict changes to a booking once a deposit has been received. All requested changes are at Carrier’s sole discretion and subject to availability.
CRUISE CANCELLATIONS:
Cruise cancellation requests received within 150 days of the Sailing Date will be subject to the following cancellation fees:
| 150 to 121 days prior to Sailing Date | a cancellation fee equal to 25% of the Cruise Fare |
|---|---|
| 120 to 91 days prior to Sailing Date | a cancellation fee equal to 50% of the Cruise Fare |
| 90 to 61 days prior to Sailing Date | a cancellation fee equal to 75% of the Cruise Fare |
| 60 or less prior to Sailing Date | a cancellation fee equal to 100% of the Cruise Fare |
If a cancellation request is received more than 150 days prior to the Sailing Date, and a deposit has already been paid on the booking, Guest will receive a full refund of the Cruise Fare less an administrative fee of $250USD per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied towards a new booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new booking. The Administrative Fee will be forfeited if not applied to a new booking within twelve (12) months of the cancellation date or if the new booking is subsequently cancelled. All refunds will be made to the individual or entity who made the payments being refunded. Refunds will be made in the same form of payment in which payment was originally received.
Guest requested downgrades of suite categories will be treated as a cancellation subject to the cancellation fees set forth above. For example, if Guest originally booked a Signature suite for $10,000USD but then requested a downgrade to a Terrace suite (priced at $4,000USD) within ninety (90) days of the Sailing Date, the cancellation fee is 50% of the total Cruise Fare. Therefore, Carrier will refund Guest $1,000USD representing the difference between the Signature suite and the Terrace suite, after the applicable cancellation fee of $5,000USD is applied.
Air Cancellations:
Once issued, air tickets are subject to all applicable airline charges and fees for changes. Any change made within sixty (60) days of the Sailing Date will be subject to a non-refundable, non-transferable air administrative fee of $150USD per person (the “Air Administrative Fee”).
Pre- & Post-Hotel Programs Cancellations:
For hotel bookings made via Marriott STARS, please see Marriott’s terms and conditions. Pre- & Post-Hotel Programs cancellation requests received within 120 days of the Sailing Date will be subject to the following cancellation fees:
| 120 to 91 days prior to Sailing Date | 25% cancellation fee equal to 25% of the total hotel cost |
|---|---|
| 90 to 61 days prior to Sailing Date | 50% cancellation fee equal to 50% of the total hotel cost |
| 60 days or less prior to Sailing Dat | 100% cancellation fee equal to 100% of the total hotel cost |
If a hotel cancellation request is received more than 120 days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.
Pre- & Post-Transfers Cancellations
Pre- & Post-Transfers cancellation requests received within fifteen (15) days of the Sailing Date will be subject to the following cancellation fees:
| 14 to 7 days prior to Sailing Date | 50% cancellation fee equal to 50% of the total transfer cost |
|---|---|
| 6 days or less prior to Sailing Date | 100% cancellation fee equal to 100% of the total transfer cost |
If a transfer cancellation request is received more than fourteen (14) days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.
SHORE EXCURSIONS CANCELLATIONS:
Depending on the category of the Excursion, a different Cancellation Fee will apply:
For Select Group Excursions:
Unless otherwise noted within the cancellation terms provided at the time of booking within Guest’s on-line portal, My Yacht Account, cancellation requests must be received at least 48 hours prior to the scheduled tour departure to avoid cancellation fees.
For Pre-Designed Private Excursions:
This excursion requires full payment upon booking. Cancellation requests will result in a 100% cancellation fee.
For Custom Private Excursions:
All Custom Private Excursions are payable upon booking and shall be subject to a 100% cancellation fee regardless of suite category and/or opportunity of cancelation.
Be aware that all guests wishing to create custom excursions through Carrier’s Custom Private Excursions are subject to a non-refundable, non-transferable administrative fee of USD/GBP/EU £/€200 per person (the “Custom Excursion Administrative Fee”) for each custom excursion created. The Custom Excursion Administrative Fee will be credited toward the price on the excursion(s) booked through the Custom Private Excursion. Certain Suite Categories will not be subject to this fee (See schedule below for reference):
| Evrima – Terrace, Signature, Grand and Loft | USD/GBP/EU $/£/€200 per person |
| Evrima – Owners and View Suites | No Custom Excursion Fee |
| Ilma – Terrace, Signature, Grand, Ilma and View Suites | USD/GBP/EU $/£/€200 |
| Ilma – Owners and Concierge Suites |
No Custom Excursion Fee |
THE RITZ-CARLTON SPA SERVICES CANCELLATIONS:
Unless otherwise noted within the cancellation terms provided at the time of booking a specific spa service, Spa service cancellation requests must be received at least twenty-four (24) hours prior to the scheduled service. A 100% cancellation fee will be applied if cancelled with less than twenty-four (24) hours of the scheduled appointment.
AIR, HOTEL AND TRANSFERS
All arrangements made for or by Guest for transportation (other than on the Vessel) before, during or after the Cruise of any kind whatsoever, as well as air arrangements, shore excursions, tours, hotels, restaurants, attractions and other similar activities or services, including all related conveyances, products, or facilities, are made solely for Guest’s convenience.
Air:
Carrier’s air program is offered as a convenience for guests from select US and Canadian gateways. Carrier is merely facilitating the air arrangements on the Guest’s behalf. Carrier does not operate, control, or supervise any airline and will not be held responsible for any airline failing to meet schedules, whether or not air tickets were issued by Carrier. Air arrangements are made at Carrier’s sole discretion and are limited to airline scheduling and the availability of negotiated airfares with various air carriers. Carrier's responsibility does not extend beyond the Vessel.
The identity of the air carriers, which may include the air carrier’s code-share partner, will be assigned, and disclosed when flights are confirmed. Name changes are not permitted after initial confirmation. Payment of additional costs incurred for changing a name on an airline reservation will be the sole responsibility of Guest. Air ticket pricing is not guaranteed until the air tickets are issued. Airline tickets will not be released until required information, details including but not limited to, passport number, expiration date, gender, date of birth, nationality, and Guest’s name as it appears on their passport and payment for the air tickets has been received. Air ticket pricing does not include fees for baggage, seat assignments or meals. Once air tickets are issued, they are subject to all applicable airline charges and fees for changes and cancellations. Discrepancies brought to Carrier’s attention after ticket issuance will result in full forfeiture of the original airfare paid and guest(s) will be required to pay applicable penalties prior to issuing replacement ticket(s).
Some sailings may require a pre or post hotel stay. Costs associated with overnight stays are at Guest’s expense. Guests are at all times responsible for additional costs incurred when purchasing additional hotel nights, early check-in, late check-out, room upgrades, meals, additional ground transportation, etc.
Hotels:
Carrier offers guests the ability to reserve accommodations, when possible, at Ritz-Carlton Hotels, Marriott Luxury and Premium brands or at other deluxe hotels unless otherwise noted. Hotel nights purchased through Carrier include room accommodation, and applicable taxes and fees. Amenities including daily breakfast in a restaurant, among others, if any, are subject to the availability of the applicable hotel program.
All rates listed for the hotel stays are per guest and are subject to change until payment is received in full by Carrier. Carrier reserves the right to substitute hotel selection. Any incidental or extra charges incurred by Guest at a Hotel are the responsibility of Guest. Carrier’s responsibility does not extend beyond the Vessel.
Transfer:
For an additional fee, group and private transfers can be arranged as early as 300 days prior to sailing or on board the Yacht. Transfers between the airport and the pier, or between the pier and the hotel are available on embarkation and debarkation days for an additional fee. Carrier’s responsibility does not extend beyond the Vessel.
GUEST CODE OF CONDUCT
Guest agrees to abide by the Guest Code of Conduct available online at ritzcarltonyachtcollection.com/guest-conduct-policy. Carrier reserves the right to change the Guest Code of Conduct at any time without notice.
MARRIOT BONVOY™
See https://www.ritzcarltonyachtcollection.com/loyalty-terms-conditions for the terms and conditions governing Carrier’s participation in the Marriott Group’s loyalty program known as Marriott Bonvoy.
TICKET CONTRACT CONTROLS YOUR BOOKING
YOUR BOOKING AND SUBSEQUENT SAILING ON CARRIER’S VESSEL IS CONTROLLED BY THE TICKET CONTRACT AVAILABLE AT:
https://www.ritzcarltonyachtcollection.com/legal/ticket-contract
In the event of conflict between the terms and conditions contained in the Ticket, the Booking Terms and Conditions, the terms of any CARRIER advertisement or offer, and the oral or written representations of any CARRIER representative or CARRIER ENTITY, the terms and conditions contained in the Ticket shall control.